- Shipping & Returns
Shipping & Returns
All products listed on our website are considered personal hygiene merchandise and therefore cannot be returned for a refund or exchange.
We pride ourselves with providing high quality medical garments/devices from leading manufacturers. Our return policy ensures that customers are always receiving products that come straight from the manufacturers.
It is important that customers read and understand our return policy. Our product description pages, size charts, measuring instructions, and FAQs are available to you assist you in making a correct purchase. However, if you are still unsure or have questions about sizing or product information, please contact us: [email protected]
Check your order
Upon receiving your order, please review the item received is correct and that there is no visible garment defect or damage.
Incorrect merchandise received
If you receive an item that is wrong, please contact us at [email protected], with your order number and a brief explanation of the error. We will provide you with further instructions on how to return the item. As this is an error, we will provide you with a return shipping label to cover your shipping cost. We will send you the correct product promptly.
Defective or damage merchandise
If an item is defective or damage, please contact us at [email protected], with your order number and a brief explanation of the problem. Please e-mail us a picture of the defective product if it is possible. We will provide you with further instructions on how to return the item. Upon inspection of the defective merchandise, we will be pleased to send you a replacement product or a refund.
ALL custom orders items are non-refundable.
** We do not accept EXCHANGES after 40 days from the date of purchase**
Our mailing address:
Select Socks Inc.
970 Queen Street East
PO Box 98084
The above address is for all mail correspondences and product returns. Select Socks Inc. is an online retailer and do not operate a store.
Shipping and Tax Policy
We ship our products by Canada Post. For our valued customers, we now offer FLAT shipping fees. FREE shipping for all Canadian orders over $99. Please see table below for more details.
|Destination||Shipping Cost||Method/Delivery Time||Free shipping|
|Canada||$14.99||Expedited Parcel (5-12 business days)||orders over $99|
|USA||$45.00||Expedited Parcel (10-16 business days)||orders over $400|
|All other locations||$65.00||Expedited Parcel (14-25 business days)||n/a|
Please note that delivery time periods are estimated and may be subject to change for reasons outside of our control.
Will I be charged sales tax?
All orders shipped within Canada are charged GST or HST.
|Nova Scotia, New Brunswick, NFLD, & Prince Edward Island||n/a||Yes|
|All other provinces in Canada||Yes||n/a|
NOTE: If you have a prescription, and you are buying compression stockings on the written order of a medical practitioner, no taxes will be charged. Please complete your online purchase as normal and we will refund the GST/HST upon receipt of a copy of your prescription. The tax will be refunded back to the same credit card used for the order. You can send a copy of your prescription by fax : 1-888-836-6028 or by E-mail: [email protected]
Select Socks Inc. is not responsible for taxes, duties or delays that result from orders placed outside of Canada. We ask that you consult your local import laws for rules and regulations regarding purchases from Canada.